|Location :||Downers Grove, IL|
The Admin Support performs administrative and support duties that enable the call center departments to operate more efficiently and effectively by allowing the other Representatives to focus on tasks directly targeted at revenue collection. The main functions of these Representatives are to maintain account management and movement of patient accounts, post and adjust payments, complete support paperwork, compile reports, and complete other supportive tasks, which allow other Reps to maximize the time they spend on the phones and resolving accounts.
Schedule will be Mon- Fri 7:00 AM to 3:30 PM
ESSENTIAL DUTIES & RESPONSIBILITIES:
•Ensure that all team members uphold the company values at all times.
•Create, distribute, maintain, and file reports relating to departmental functions such as employee metrics:time worked, production, and quality and
client outcomes, and client downloads/assignments.
•Create, update, validate and forward communications pieces to internal and external recipients.
•Aid Team Leads and Managers by performing support tasks such as system maintenance, work reports to continue account movement, quality audits, posting payments (or verification of postings)
•Interaction and communication with clients.
•May be assigned to log and/or monitor specific issues such as daily second placement and attorney collections; verifying accuracy of information, questioning discrepancies and reporting any unusual or unordinary findings to Team Leads, Managers or specific departments.
•Retrieve and distribute mail.
•Maintain a system enabling the archiving and easy retrieval of that data.
•Maintain professionalism at all times and work in a cooperative manner with managers, Team Leads, co-workers and clients.
•Understand and abide by the Adreima corporate policies and procedures, employee handbook, and the harassment and drug-free workplace policies.
•Maintain regular and predictable attendance in accordance with the company’s policy.
•Complete all assigned task in a safe manner and in a constant state of alertness.
•Other duties as assigned or requested by Leadership Managerial personnel such as acting as back up in other departments and training of other representatives.
•High school degree or equivalent is required. Associates Degree preferred.
•1-2 years’ experience of customer service in a call center or clerical capacity, preferably working with medical or non-medical collections
•Soft skills including but not limited to: ability to analyze and resolve problems related to patient accounts and correspondence; active listening skills; excellent verbal and written communication skills and ability to complete required tasks within established time frames.
•Typing proficiency of approximately 30 WPM is preferred.
•Basic familiarity with Microsoft Word & Excel is required.